Privacy Policy

Foam & Comb Privacy Policy

At Foam & Comb, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and store your information when you visit our website, contact us, or use our grooming services.

1. Information We Collect

We may collect and process the following types of personal information:

Contact details – such as your name, phone number, email address, and postal address.
Pet details – including your dog’s name, breed, age, and grooming requirements.
Booking information – appointment dates, notes about your pet’s care, and payment records.
Website data – such as cookies, IP addresses, and analytics to improve your browsing experience.

2. How We Use Your Information

We use your information to:

Manage appointments and provide grooming services.
Communicate with you about bookings, updates, or special offers (if you’ve opted in).
Improve our services and website functionality.
Comply with legal and tax obligations.

We will only use your data when we have a lawful reason to do so.

3. How We Store and Protect Your Data

Your information is stored securely and only accessed by authorised staff.
We use reasonable administrative, technical, and physical safeguards to protect your data from loss, misuse, or unauthorised access.
We will keep your personal data only as long as necessary to provide our services or meet legal requirements.

4. Sharing Your Information

We do not sell or rent your information to third parties.
We may share limited information with trusted partners (for example, booking or payment systems) who help us operate our business — but only as necessary and under strict confidentiality agreements.

5. Your Data Rights

Under UK data protection law (GDPR), you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (“the right to be forgotten”).
Withdraw consent for marketing at any time.

If you wish to exercise any of these rights, please contact us using the details below.

6. Cookies

Our website may use cookies to enhance your browsing experience and analyse website performance. You can adjust your browser settings to refuse cookies if you prefer.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Foam & Comb
Email: info@foamandcomb.co.uk
Phone: 07760 328447
Address: 3 Ludgate Close, Birstall, Leicester, LE4 3JP